Billing and Secure Ordering
& Changing an Order
Billing Information: Our internet store is hosted by Yahoo! Small Business and we use the latest, most sophisticated encryption technology available. To make sure that your credit card and order information are safe with us, data is encrypted through every level of transmission. And all financial transactions are done through a secure server with SSL encryption. Credit card information is automatically deleted after 30 days from our database. Your Visa, Mastercard, Discover or American Express card is charged by B&D Lilies when we enter the order into our office database computer system, reserving your choices on any variety which may be in short supply at harvest or when the bulbs are removed from storage in spring. Any plant or bulb we cannot supply at harvest is either fully refunded to your card, a substitution is made from your alternate list (replacing that item), or stock of equal or greater value is given if you have authorized us to make choices for you. An automatically generated Order Confirmation is sent to the email address you provided during Checkout, if you see an error (or you do not receive a Confirmation email), please contact us ASAP before charging your card.
Changes and Cancellation of Orders: Changes to your order can be made anytime before we print out your invoice for shipping. However, major cancellation of items by you or cancellation of the entire order, after your order has been reserved and charged by B&D Lilies, will invoke a 12% restocking fee, this fee rises to 20% if your order has been custom dug (daylilies) and/or has passed through our shipping line and is on its way to the post office. Orders cancelled before they have been entered into our system are simply deleted from our database, without any processing fee.
SPRING Delivery - LILY BULBS
We ship after the bulbs are removed from cold storage, beginning early April for all areas of the USA, when most of the country allows safe transit. Lilies removed from cold storage are conditioned to grow immediately and cannot be held for more than two weeks in our cooler or in your refrigerator before sprouting.
Many of our bulbs are semi-frozen in large blocks of peat. Unless you order an entire case (200+ of the same variety), we cannot "chip out" individual bulbs for earlier delivery. Likewise, we will not hold bulbs for delivery after the first week or so in May, as some varieties insist on sprouting early, and need to be planted immediately.
FALL Delivery - LILY BULBS
Delivery depends on weather conditions here, and across the USA. Harvest begins mid-September for Asiatic varieties. Trumpets, Orientals, and most species are harvested as soon as individual cultivars have matured, early October most years. If Lilium bulbs are dug before maturity, cell tissue is too soft to store well -- either in our coolers, or throughout the winter in your garden.
Requests from the entire summer are waiting to be filled from the fall harvest. Late blooming varieties take longer to mature and are harvested as soon as possible. Our computer searches for orders that can be completed as inventory arrives in the warehouse. All cartons are filled by hand, and until your package's Insurance I.D. number is recorded on a shipping manifest, we cannot give you an exact delivery date. On any day in late October, there may be nearly a thousand partially filled cartons on the warehouse benches. To search for one delays all the rest, but shipping records are updated each evening.
NORTHERN & MIDWESTERN States (incl. areas in Eastern Washington, Eastern Oregon and the Rockies) are considered PRIORITY areas and we race to deliver your bulbs before the onset of serious winter weather, usually BEGINNING Mid October for orders consisting of the earliest dug varieties. Addresses in coastal Washington and Oregon, California, and the Deep South, receive bulbs by late October or into Early November if you placed your order late.
Rates are based on Priority Mail delivery to postal addresses throughout Mainland USA and Alaska only; we do not ship to Hawaii, US Territories or foreign addresses due to increased fees and regulations.
Package Insurance and our Color Planting Guide are included in all orders. (UPS Air, Federal Express and Post Office Express Mail are available upon request, please inquire for estimated rates.)
Multiple deliveries may incur additional postage charges. If your order is for two different delivery dates (e.g. April and October) Shipping & Insurance will be figured on each separate shipment when your order is transmitted from Yahoo! Shopping to us. Please note that your automatic order confirmation on mixed orders may not reflect the actual shipping cost if multiple deliveries are required. To avoid surprises, note the delivery dates on each item you wish to order, some bulbs will not be available in the spring, others not for fall delivery. Larger orders that include bulbs to be delivered at different times will probably not require any additional postage. The rates per pound for large parcels are lower than for small ones, so if there are many bulbs to be shipped at one time, the cost to you is lower.
B&D Lilies uses 2-3 day Priority Mail to ensure our freshly dug bulbs and plants arrive safely to your door (or Post Office Box) in the most economical manner. All parcels are fully insured against loss, and as a bonus, are also receivable on Saturdays. Rates are based on USPS Postal Zones Rates Charts from Port Townsend, Washington. The Priority Mail system is the most economical method of shipping to you in a timely manner. Sent by "ground" delivery, bulbs may be delayed in transit and the cost is the same for the post office, as your box will need to be manually processed by us, without the speed of our computer system. United Parcel and Fed Ex ground are both more expensive than Priority Mail. If you wish delivery by UPS or Federal Express, we will charge your bankcard for the additional costs of pickup and delivery at time of shipping.
Priority Mail shipping is based on distance from our zip code (98368), so we do have two rate charts, local and long-distance. The greatest savings is for customers in the Midwest or Eastern states and for larger orders in ANY AREA, as we are able to utilize our shipping boxes much more efficiently.
Additional addresses, or orders that require two separate shipments (e.g. lily bulbs in March/April, daylilies late May to July), will be split into separate invoices, with appropriate shipping costs applied to each delivery. "Add on" orders for similar bulbs or plants can usually be combined into one delivery, saving you money, but needs to be transmitted to us ASAP. Once our shipping computer begins to print invoices, that record is then locked and changes cannot be made.
Sorry, no shipments outside of the lower 48 states & Alaska.