If there is a problem during the FIRST summer of growth with our lily BULBS, we need to hear from you as soon as practical, by the end of September following planting. This will give us an opportunity to help you during the current growing season and reserve bulbs from the upcoming harvest if a replacement is necessary. Please note that reporting any problems more than a year after planting will not give us the opportunity to solve any difficulty in planting and we will not be able to make any adjustments.

DAYLILIES (Hemerocallis) can be sent anytime between April and September, but it is rare that any will fail to grow. Contact us anytime if you need help.

If you have any concerns about our bulbs or plants BEFORE planting, notify us immediately with invoice, shipping carton and bulbs and/or plants handy.

1. Open the shipping box to inspect order promptly upon receipt. If something is wrong, do not wait too long to tell us or certain varieties may be unavailable for replacement.
2. Do not discard any bulbs or plants until after you call us; the condition may be normal for that variety, or we may wish the plants returned for analysis of plant or packing technique. If you need to store lily bulbs before planting, click here for help, but you must still check to see that your order was received in good condition. Hemerocallis (daylilies) prefer to grow, even if kept in a cooler, so please plant them as soon as possible.
3. Please note that we cannot be responsible for any bulb or plant loss due to unusual weather conditions. Sudden deep freezes without snow cover or prolonged rainfall resulting in saturated ground can be a challenge to the patience of any gardener. Give your plants a well-drained location and have suitable mulch ready in colder climates. Do not allow competition from aggressive trees, shrubs, ground covers, or creeping grasses. Pre-emergent weed killers are not recommended as formulas can damage lily roots. Before planting, please refer to the Spring Planting Checklist packed with your order.

You MUST insulate containers from rapid freezing and thawing. Although bulbs are perfectly hardy in the garden where soil temperature changes slowly over many hours, unprotected pots can freeze within one hour. Excessive moisture plus subfreezing temperatures are sure death to any containerized plant. You must store your potted lilies above ground and surround containers with fiberglass insulation, sawdust, or hay for the winter. In mild climates place pots into a cold frame or unheated garage. This also satisfies the precooling requirement for greenhouse forcing. Do not bury potted plants directly in the ground. Containers act as catch-basins, excess water does not drain away, and bulbs decompose. In mild climates, winter rains can be more harmful than arctic blasts of Northern regions. If you choose to containerize your bulbs, take the extra time to protect them during winter, keeping in mind that a technique which may succeed one year, may not the next. Our "guarantee to grow" applies to garden-planted bulbs only.

Lily bulb size varies greatly depending on the bulb type (whether Asiatic, Trumpet, Oriental or species), age from seed or scale, where grown (i.e. soil and climate differences), and breeding background. Different species have different characteristics; some are slender "dog-bone" shapes, others are elongated, or round. All lilies develop into larger bulbs when left undisturbed or will divide into several smaller-sized ones. Any bulb which blooms is mature; if it's ten or three inches in circumference, the facts of reproductive life remain the same. Cool summers tend to produce smaller-sized, mature bulbs. Should we feel that a variety is not to a minimum size upon harvest, we replant it for another season's growth. Sometimes, we too make errors; if a hybrid lily bulb doesn't bloom, we would like to hear from you by September at the latest.

Larger bulbs tend to produce more flowers, if characteristic for that variety. Some lilies have a low bud count for the relative size of the bulb, yet others can produce three dozen blooms with a smaller size bulb. Occasionally, we may send Exhibition-size™ bulbs in your order at no extra cost to you, but the package may not be marked as such. Please do not think that a very large bulb is a sign that the others are too small, most likely we've dipped into our propagation stock to honor all requests for a variety. Only lily bulbs which are grown for the cut flower market are graded to be the same size, all other varieties are sent as nature provided for that season.

Our prices for Hemerocallis are based on healthy 2 to 3 fan divisions, with individual plant size depending greatly on variety, growing conditions in a particular year, and the time of delivery - spring, summer or fall.

In practice however, most plants sent are THREE FANS OR GREATER - we give you the best plant in the row.

Taller-growing cultivars, including most Tetraploids, usually look more robust to the eye than similarly-priced Diploid varieties, but all are guaranteed to grow equally well for you. If you order a wide range of types, expect a variance in fan/root size. Less expensive varieties or a harvest miscalculation may result in more than three fans in a "division". Varieties in short supply will be at least two fans, with a balanced root system. If you allow us to choose substitutions for any variety which becomes Sold Out, we will send plants of equal or greater value.